Privacy Policy

I respect your privacy and am committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how I collect, use, and store your information.

1. Information I Collect

I may collect personal information you provide, such as your name, email address, phone number, project details (including creative briefs for campaigns, or productions), call sheets, and any other details you submit through my enquiry forms or direct communication with me.

2. How I Use Your Information

I use your information to:

  • Respond to your enquiries and provide tailored quotes or day rates;

  • Execute my professional makeup, hair, and visual styling services;

  • Send updates, invoices, or important information related to your project;

  • Improve my website and client experience.

I will never sell or share your personal information with third parties for marketing purposes. I also respect the confidentiality of all unreleased commercial projects and will not share sensitive shoot details or imagery without prior approval.

3. How I Store Your Information

I take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure. However, please note that no method of online transmission or digital storage is 100% secure.

4. Third-Party Services & Overseas Disclosure

I may use trusted third-party service providers (such as website hosting platforms, invoicing software, or email providers) to help operate my business. These services have their own privacy policies. Some of these providers may host or store data on servers located outside of Australia. By providing your personal information, you consent to this transfer.

5. Cookies

My website may use cookies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings at any time.

6. Your Rights & Complaints

You have the right to access, correct, or request the deletion of your personal information at any time. If you wish to do so, or if you have a complaint regarding how I have handled your personal information, please contact me directly.

I take all privacy complaints seriously and will respond promptly to resolve the issue. If you are not satisfied with my response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

7. Changes to This Policy

I may update this Privacy Policy from time to time to reflect changes in my practices or legal obligations. Any updates will be posted directly on this page.

If you have any questions or requests regarding this Privacy Policy, please contact me via email at: contact@madeleinegoldsmith.com